Ways to Avoid AC Repair Scams
Verify company legitimacy with written estimates, guarantees, and warranty checks to avoid hasty decisions due to high-pressure tactics.
It's a regrettable condition, but around this time every year, some air conditioning businesses exploit the demand surge. Inexperienced or unethical air conditioning technicians seem to appear out of the woodwork. There have even been reports and "stings" highlighted in recent news broadcasts.
Here are some common signs that one might be targeted by unscrupulous individuals:
- Little to no professional brochures or information about products, services, guarantees, or warranties.
- Limited company information – lack of a website or only a basic one-page site.
- No evidence of insurance or bonding.
- No accreditation from the Better Business Bureau (BBB) and/or a low grade.
- Very little longevity in the market.
Here are some practical tips to help avoid these AC repair scams.
Cold-calling is not inherently suspicious; it has been a long-standing practice. However, to verify the legitimacy of a company, always request a written estimate to ensure the AC technician will stand by the quoted price. Also, request a written 100% satisfaction guarantee and be familiar with the equipment's manufacturer warranty; the product might still be under warranty.
High-pressure tactics often push customers to make hasty decisions based on fear. Avoid making quick decisions and seek a second opinion for any major repairs.
If there is no proper office or official company phone line, and every call goes to voicemail or a mobile phone, it's a red flag. After business hours, the only response might be from a personal voicemail box or no response at all.
Seasonal availability is another sign of a potentially unreliable operation. If a new air conditioning truck or van appears unexpectedly, it's wise to verify the company's credentials with the local city licensing or business department. A legitimate business operates year-round.
Always verify whether a contractor's business license is required locally and ensure the AC technician has the necessary license, insurance, and bonding.
Visit bbb.org to check the company rating. If they are unlisted or poorly rated, proceed with caution. Obtain references and confirm their reliability.
Be inquisitive. Ask detailed questions about the company's qualifications. A reputable contractor will have easily accessible documentation proving their business history and a list of references from satisfied customers.
Exercise caution with online reviews. Review sites like Yelp and Google are generally reliable, but false reviews can be posted. Although people often write reviews when encountering issues, there may be fewer reviews if the service meets customer expectations. Therefore, check reviews and also request real references to ensure the reviews are legitimate and accurate.
Check the manufacturer's website. Most manufacturers do not allow subpar service providers on their websites. It is likely that air conditioning contractors listed on reputable manufacturers' websites are also quality contractors.
Artic Energy is a professional heating and cooling service in Houston, TX. We provide HVAC installation, air purifier installations, filter replacement and maintenance services, repair maintenance, energy-efficient solutions and seamless installations.
